Governance
Sustainability Governance
The Board of Directors, supported by its Executive Committee, holds ultimate accountability for ESG and climate-related matters, with the Head of Sustainability reporting to the Board quarterly and sustainability targets reviewed annually at Board level. Day-to-day delivery is led by the Sustainability Steering Committee, a sub-committee of the Executive Committee, which convenes twice yearly to direct strategy and review performance.
Accountability is built into the structure by design: members of the Sustainability Steering Committee are appointed with direct operational accountability for material sustainability matters within their own business units, ensuring informed decision-making at management level and authoritative reporting to the Board. Execution runs through three cross-departmental working teams — Green Facilities, Green Hospitality and Social — each meeting quarterly, with the Sustainability Department providing technical expertise and coordination across the Group.
Governance capability is actively maintained. To equip the Board and the Executive Committee for strategic oversight of evolving climate-related regulation and risk, the Group facilitates ongoing education, including tailored training for Board members delivered by an external consultancy.
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Responsible Business
Responsible Gaming. The Group promotes responsible gaming in support of the Macao SAR Government’s long-term policy, embedding it in daily operations: trained Responsible Gaming Working Group members are stationed at every casino, all 13 of which are certified as Responsible Gambling Model Units, and an annual Responsible Gaming Promotion Plan extends awareness and help-seeking support to employees, guests, students and the wider community in partnership with social service organisations and schools. The current plan is available for download.
Business ethics and anti-money laundering. Every employee operates under the Code of Conduct, supported by the Anti-Fraud and Counter-Corruption Policy and the Whistleblowing Policy, all available under Policies; 2025 closed with zero concluded legal cases concerning corrupt practices. A dedicated AML Compliance Department, established in 2005, administers a risk-based AML/CTF/CPF framework spanning customer due diligence, suspicious-activity reporting and regulatory monitoring, reinforced by more than 14,000 hours of AML training for gaming staff during the year.
Cybersecurity and data privacy. In accordance with Macau’s Personal Data Protection Law and Cybersecurity Law, the Group’s Cybersecurity Office operates continuous monitoring and staff awareness programmes, including phishing simulations, and conducts annual full-scale rehearsals of its incident-response plan across critical systems, while customer data is protected through defined governance and access controls.
Sustainable Supply Chain
The Group’s Sustainable Procurement Policy governs the full procurement lifecycle, from supplier engagement to green and local sourcing, across a base of more than 2,100 suppliers. Suppliers are assessed not only on technical and commercial performance but on compliance with Macau law and sustainability standards, and adherence to the Supplier Code of Conduct — binding on suppliers and their subcontractors alike — is a condition of doing business with the Group.
In sourcing, preference is given to certified products, including those carrying ISO 14001, Green Seal or China Environmental Label certification, and suppliers are encouraged to propose greener alternatives. In 2025, green procurement spending reached MOP 174 million within MOP 5.7 billion of local purchases, and this capability is built in-house: 94 per cent of the Supply Chain team has completed the Group’s Green Procurement training programme, now in its third year.